Delivery & Returns

Express Shipping FREE

Faith Connexion offers free express delivery on all orders.

All orders are shipped with UPS Express (Chronopost for France) and require a signature upon delivery.

UPS usually operates between 9am—6pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).

Taxes and duties FREE

All duties and taxes (including import duties) are included in the purchase price.

You will not be responsible for payment of any additional duties upon reception of your order.

First-Time Order Policy

For security purposes, Faith Connexion reserves the right to ship first-time orders to the cardholder's verified billing address or work address.

To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.

Returns FREE

To return or exchange items, you must request a return authorization by logging into your faithconnexion.com account. 

You will receive the transport label with your authorization number.

Faith Connexion has a 30-day return policy: any returned items must be postmarked within 30 days of receipt.

Items must be returned to us in perfect condition accompanied by the return form.

Exchanges

Purchased items are exchangeable into a different size. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability.

Exchanges are shipped to you free of charge. Should you be interested in a different style, please return your item(s) to us and purchase the new piece separately at faithconnexion.com.