Delivery & Returns

Free shipping

Faith Connexion offers free standard delivery on all orders.

Orders within France are shipped via Chonopost. All orders outside France are shipped with UPS and require a signature upon delivery. UPS usually operates between 9am—6pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).

Taxes and duties

All duties and taxes (including import duties) are included in the purchase price. You will not be responsible for payment of any additional duties upon reception of your order.

First-Time Order Policy

For security purposes, Faith Connexion reserves the right to ship first-time orders to the cardholder's verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.

Returns

Faith Connexion has a 30-day return policy: any returned items must be postmarked within 30 days of receipt.

To return or exchange items, you must request a return authorization by logging into your faithconnexion.com account. Items must be returned to us in perfect condition accompanied by the return form.

Exchanges

Purchased items are exchangeable into a different size. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. Exchanges are shipped to you free of charge. Should you be interested in a different style, please return your item(s) to us and purchase the new piece separately at faithconnexion.com.