Last updated: September 19, 2025
1. Who we are
The website www.faithconnexion.com is operated by New Faith, SAS, 48 avenue Gabriel, 75008 Paris, France (“we”, “us”). You can contact us at contact@faithconnexion.com.
2. What data we collect
We collect and process:
- Identity and contact details (name, address, email, phone) when you place an order or contact us.
- Order details and payment information (processed securely by our payment providers – we never store your full payment card details).
- Account information if you create an account.
- Browsing data (via cookies, see our Cookie Policy).
3. Why we use your data
We process your data to:
- Fulfil and deliver your orders.
- Provide customer support.
- Manage your account.
- Send marketing emails if you consent (you can unsubscribe at any time).
- Comply with legal obligations (e.g. tax, anti-fraud).
4. Legal basis
Processing is based on:
- Performance of the contract (order fulfilment).
- Legal obligations (invoicing, tax).
- Legitimate interests (site security, preventing fraud).
- Your consent (marketing, cookies).
5. Who we share data with
- Our logistics and delivery partners.
- Our payment providers (e.g. Shopify Payments, PayPal, Apple Pay).
- IT and hosting providers (Shopify Inc.).
We never sell your personal data.
6. Transfers outside the EU
Shopify Inc. and certain partners may process data outside the EU (e.g. Canada, USA). Adequate safeguards such as the EU Standard Contractual Clauses are applied.
7. How long we keep your data
- Order data: kept for 10 years (legal requirement).
- Marketing data: until you withdraw consent or after 3 years of inactivity.
- Cookie data: see Cookie Policy.
8. Your rights
Under GDPR, you have the right to access, rectify, erase, limit, or object to the processing of your data, and to request portability.
To exercise your rights, contact us at contact@faithconnexion.com. You can also lodge a complaint with the CNIL (www.cnil.fr).