Last updated: September 20, 2025
Company: NEW FAITH, SAS with share capital of €990, registered with the Paris Companies Register under no. 884 973 777, having its registered office at 48 avenue Gabriel, 75008 Paris, France.
Contact: contact@faithconnexion.com
By placing an order on www.faithconnexion.com, the Customer fully accepts these Terms of Sale.
1. PURPOSE AND SCOPE
These Terms apply to all sales of clothing and accessories (“Products”) made online on the Site.
They prevail over any other document.
The version applicable is the one accepted by the Customer when confirming the order.
2. PRODUCTS AND PRICES
- Products are described on the Site, subject to availability.
- Photos are for illustration; minor differences in colors or details are not a defect.
- Prices are in euros (and other currencies where offered), including VAT.
- Delivery costs and possible customs duties (outside the EU) are shown separately and are borne by the Customer.
- Prices may change at any time, but orders are charged at the price shown when confirmed.
3. ORDERS
- Orders are placed online by selecting Products, providing delivery details, choosing payment, and confirming acceptance of these Terms.
- The order is final once confirmed by email from the Company.
- The Company reserves the right to refuse any order in case of dispute, suspected fraud, or abnormal quantities.
4. PAYMENT
- Payment is due immediately at the time of order.
- Accepted methods: bank cards (Visa, Mastercard, American Express, etc.), PayPal, Apple Pay, and other secure means indicated on the Site. The methods actually offered at checkout may be fewer than the above list and can vary by country, currency, cart value, or risk controls.
- Payments are processed via secure third-party providers; the Company never stores card details.
- Gift cards (if offered) are valid for 1 year and can only be used on the Site. Refunds for purchases paid with gift cards are made by credit note.
5. DELIVERY
- Products are delivered to the address given by the Customer in the countries indicated on the Site.
- Delivery times are usually 4–9 working days, and never later than 30 days after confirmation. For “made-to-order” items, delivery may take up to 8 weeks.
- Standard delivery is free for orders of €200 VAT incl. ($250 for USA) or more to eligible destinations shown on the Site (threshold calculated after discounts, excluding gift cards and delivery charges).
- Risk transfers to the Customer upon delivery. In case of delay, the Customer may cancel and be refunded.
6. RIGHT OF WITHDRAWAL AND RETURNS
- Customers have 30 days from receipt to withdraw without reason, except for personalized items which cannot be returned.
- To start a return, Customer must contact the customer service team at contact@faithconnexion.com with your order number.
- Returned Products must be unworn, unwashed, undamaged, with original packaging and tags.
- Refunds are made within 14 days after receipt of the return, on the original payment method (or gift card credit if applicable).
7. LEGAL WARRANTIES
Products benefit from:
- Statutory conformity warranty (Articles L.217-4 to L.217-14 of the French Consumer Code), valid 2 years from delivery.
- Warranty against hidden defects (Articles 1641 and 1648 of the French Civil Code).
In case of non-conformity or defect, Customer may request repair, replacement, or refund, free of charge.
Claims must be made by email to: contact@faithconnexion.com
8. RETENTION OF TITLE
Ownership of Products passes only after full payment.
9. INTELLECTUAL PROPERTY
All texts, images, trademarks, and designs on the Site are the exclusive property of the Company or its partners.
Any reproduction or use without authorization is prohibited.
10. PERSONAL DATA
Personal data collected is processed in accordance with our Privacy Policy.
Customers may register on the Bloctel list to avoid unsolicited calls.
11. FORCE MAJEURE
The Company is not liable for delays or failure to perform due to events beyond its reasonable control (force majeure as defined by the Civil Code).
12. GOVERNING LAW AND DISPUTES
- These Terms are governed by French law.
- In case of dispute, French courts have jurisdiction, without prejudice to the Customer’s mandatory local rights.
- Customers may use free mediation via CMAP (www.cmap.fr, consommation@cmap.fr, 39 avenue Franklin Roosevelt, 75008 Paris) before going to court.